We don't accept exchanges at this time. You will need to return the unwanted item to us and then place a new order.
We want you to love what you ordered. But if something isn't right, let us know. Our 14-day return policy gives you plenty of time to consider your purchase. You can return any item in its original condition to the following address within 14 days for a full refund of the item price. The original shipping fee will also be refunded, however, customers are responsible for the return shipping fee.
How to Prepare A Return
1. Your Return Authorization Code. Email us and you will be given a return authorization code. We don’t accept return without authorization code.
2. Package Your Return. Include the item and the authorization code in the return package.
3. Mail Your Return. All returns should be shipped to:
16701 NE 80th Street
Redmond, WA 98052
Our Return Process
Once we receive your returned item, we will send refund to your credit card or Paypal account. A notification email will be sent at the time refund is issued by our Return Department.