We don't accept exchanges at this time. Please send us the items you would like to return and then place a new order.
We want you to love what you ordered. But if something isn't right, let us know. Our 14-day return policy gives you plenty of time to consider your purchase. You can return any item in its original condition to the following address within 14 days for a full refund of the item price. Customers are responsible for the return shipping cost, however, the original Priority Mail shipping fee will be refunded (Express shipping excluded).
How to Prepare A Return
1. Your Return Authorization Code. Email us and you will be given a return authorization code. We don’t accept return without authorization code.
2. Package Your Return. Include the item and the authorization code in the return package.
3. Mail Your Return. All returns should be shipped to:
16701 NE 80th Street
Redmond, WA 98052
Our Return Process
Once we receive your returned item, we will send a refund to your credit card or Paypal account. A notification email will be sent by our Return Department at the time the refund is issued.